Privacy Policy
Last updated: July 9, 2026
This Privacy Policy describes how FlowWorks Automation (FlowWorks Automation Limited) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly and transparently.
Who We Are
We are a workflow automation company based in Winnipeg, providing low-code drag-and-drop automation solutions designed specifically for finance departments. We help teams streamline their processes and improve efficiency through our innovative automation platform. As the data controller, we are responsible for ensuring your personal information is processed lawfully and securely.
Information We Collect
We collect information you provide directly to us, such as when you register for an account, contact our support team, or request information about our services. This includes your name, email address, phone number, company name, and job title. We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and cookie identifiers. Additionally, we gather usage data about how you interact with our platform features.
Legal Basis for Processing
We process your personal information based on several legal grounds. When you provide explicit consent by signing up for our services, we rely on your consent. We also process information based on our legitimate business interests, such as improving our services, ensuring security, and preventing fraud. Where required by law, we process information to comply with legal obligations. In some cases, processing is necessary to perform our contract with you.
How We Use Your Information
We use your information to provide, maintain, and improve our services. This includes processing your requests, sending you service updates, responding to inquiries, and personalizing your experience. We analyze usage data to understand user behavior and optimize our platform features. We also use your information to ensure security, detect and prevent fraud, and comply with legal obligations. Your data helps us develop new features and services that better meet your needs.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy. Account information is retained while your account is active and for 24 months after account closure or final interaction. Contact form messages and support inquiries are retained for up to 24 months after your last interaction with us. Analytics and cookie data are retained for up to 14 months. Server logs containing IP addresses and access information are retained for up to 12 months. If you request deletion of your data, we will remove it within 30 days, except where retention is required by law.
Your Rights
You have the right to access your personal information and request a copy of the data we hold about you. You can request correction of inaccurate or incomplete information. You have the right to request deletion of your data, subject to legal obligations. You can object to processing of your information for certain purposes. You have the right to data portability, meaning we can transfer your information to another service provider. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking
We use cookies to enhance your browsing experience and understand how you use our website. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic. We use essential cookies for basic functionality, analytical cookies to understand user behavior, and preference cookies to remember your settings. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services. For detailed information about our cookie practices, please refer to our Cookie Policy.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption for data in transit and at rest, secure authentication mechanisms, and regular security audits. Our servers are located in secure data centers with restricted access. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.
Third-Party Sharing
We do not sell your personal information to third parties. We may share information with service providers who assist us in operating our website and providing our services, such as hosting providers, analytics services, and payment processors. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. We may disclose information when required by law, to comply with legal obligations, or to protect our rights and safety. We do not share information with unaffiliated third parties for their marketing purposes without your explicit consent.
Your Supervisory Authority
If you believe your privacy rights have been violated or have concerns about how we process your data, you have the right to lodge a complaint with the appropriate supervisory authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC), which oversees federal privacy legislation and investigates complaints regarding personal information handling. You retain the right to lodge a complaint even if you have pursued other remedies with us first.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of our services following notification of changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please reach out to us:
Email: [email protected]
Phone: +1 204 567 8942
Address: Portage Avenue 287, Winnipeg, R3B 2E4, Canada
We will respond to your inquiry within 10 business days.